Return and Refund Policy
Products can be returned up to 30 days after receipt, subject to compliance with the return conditions. Please note that we do not offer exchanges: returns are only eligible for a refund. If you wish to receive an item again, please place a new order on our website.
Return conditions
To be eligible for a refund, returned items must be unopened, unused and in the same condition that you received them, including in their original packaging and with all accessories and instructions included. Do not apply the return label directly to the original packaging, but use an appropriate shipping box. Once the item has been inspected, we will only be able to process a refund if it is undamaged and in resalable condition.
Return and shipping costs
In case of a complete return within the legal withdrawal period of 30 days, we will refund the delivery costs of the original order. However, the shipping costs for the return remain your responsibility. These costs are not refunded. If you receive a refund, the return costs will be deducted from the amount. If you return part of the order or if the 30-day period is exceeded, only the amount of the returned products will be refunded, less the original shipping costs.
To return your product, send it to: Konigin Fabiolalaan 35, BE 1654.
Depending on where you live, the time it may take for your exchanged product to arrive may vary. Please consider using a trackable shipping method or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.
Gifts and Gift Offers
If your item was marked as a gift and shipped directly to you, you will receive a credit voucher for the value of the returned item upon receipt of the item. If a gift was offered based on the amount of your order and you are returning part or all of your order, you can choose to keep the gift, in which case its value will be deducted from your refund. If you do not wish to keep the gift, please include it in your return package and indicate your preference on the returns form.
Exceptions: Non-returnable items
For hygiene reasons, certain items cannot be returned, including:
- Opened, tried or used products
- Fast Clearance Items with Imminent Expiry Date*
- Hygiene products such as opened cosmetics or items in direct contact with the skin (e.g. masks, menstrual products).
*Note: Products with an expiration date of less than one month are not eligible for return. Products with a longer expiration date can be returned within 30 days, provided they are unused and meet the conditions stated above.
How to make a return?
Please contact our customer service to obtain a return label. Place the completed return form in your parcel, which you can then drop off at the post office of your choice. Be careful not to stick the return label directly on the original packaging of the item and use a suitable box for shipping.
Refund
Once your return is received and inspected, you will receive an email confirmation of the receipt and status of your refund. If your return is approved, the amount will be automatically refunded to your original payment method within a few days. Please note that we cannot guarantee receipt of all returns; therefore, we recommend using a traceable shipping method or shipping insurance.
Customer Service
For any additional questions regarding your order or our return policy, please do not hesitate to contact our customer service at info@teabet.be.
Thank you for your understanding and trust!
